In Multilingual Customer Service Best Practices Posted

The Benefits of Video Remote Interpretation

While Over-the-Phone Interpretation is an amazing language solution, occasionally Limited English Proficient (LEP) customers prefer to have a more personal experience. There are some instances where having an in-person interpreter is ideal. Up until recently, there has been only one way to accomplish this. On-site interpretation, where an interpreter is physically present, was the only […]
Read More
In Multilingual Customer Service Best Practices Posted

How to handle multilingual calls: In-house agents vs. Phone Interpretation

In a recent survey, over 40% of UK contact centre managers indicated that their centre supports more than one language. Those looking to implement multilingual telephonic support solutions have three options: Hire agents with language skills, or use language skills of existing employees Outsource multilingual calls to a BPO Partner with a telephone interpretation provider […]
Read More
In News, Events Posted

CyraCom Speaks at GALA Conference about the Need for Telephone Interpretation in Europe

Customer satisfaction scores are frequently higher for three-way calls with a language interpreter than with bilingual customer service agents. CyraCom, an international interpreter company, presented this data from the International Customer Management Institute (ICMI) at the recent Globalization and Localization Association (GALA) conference in Seville, Spain. Many European, customer support operations rely on centralized contact […]
Read More
page 3 of 5