In Travel Posted

Beyond Translation: Phone Support in Any Language

Operating websites across countries and languages is a necessity for many travel organizations. According to Euromonitor, International, a travel research firm, 70% of travel sales in the UK are conducted online. In other western countries, the penetration of online travel sales is slightly lower but still significant. However, nearly one in five customers (18%) indicate […]
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In Finance Posted

Global Travel Insurance and multilingual customer support

Travel insurance providers that operate internationally also need to be multilingual. Allianz uses in-house multilingual staff to assist with inquiries 24/7 in six languages. Europ Assistance provides access to 24/7 multilingual medical assistance for those calling in for help in a different language while abroad. AIG also has multilingual staff in centres, available to assist […]
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In Finance Posted

3 Reasons Why Banks Provide Multilingual Support

The UK population is more diverse than ever with nearly 10% who speak a primary language other than English. A more diverse population poses both a challenge and opportunity. Several financial services organisations have paid heed and now provide multilingual support, serving customers in their preferred language. You can see below for some of the […]
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