In Multilingual Customer Service Best Practices Posted

What to Know about the Privacy Policy of Your Telephone Interpreting Service

Which measures do you take to ensure the privacy of your customers? In the event of a data breach, customers and regulatory authorities may hold you responsible, even if fault lies with a third party, such as your telephone interpreting service. Reduce your risk of noncompliance by choosing large-scale interpreter contact centres and researching these […]
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In Multilingual Customer Service Best Practices Posted

3 Tips for an Effective Phone Interpreter Service ITT

3 Tips for an Effective Phone Interpreter Service ITT Is your organisation looking for a phone interpreter service? A well-crafted invitation to tender (ITT) or request for proposal (RFP) streamlines selection and ensures that you find the best service to fit your organisational needs. The key to an effective ITT is posing the right questions […]
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In Multilingual Customer Service Best Practices Posted

5 Tips for New UK Energy Suppliers to Attract More Customers through Multilingual Support

5 Tips for New UK Energy Suppliers to Attract More Customers through Multilingual Support New and emerging energy providers have captured almost 15% market share since 2009. Why? New providers’ great customer service and cost savings attracted disgruntled energy consumers. But larger, incumbent providers benefit from a high proportion of “sticky” customers who remain with […]
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In Multilingual Customer Service Best Practices Posted

How a Global Travel Provider Support Hundreds of Languages Over the Phone

If you operate in the customer service sector in the travel industry, you’ve most likely encountered a situation where you could not support the language of one of your customers. For some travel agencies, this can cause significant problems, such as decreasing the level of customer service they wish to provide by missing out on […]
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In Travel Posted

Solving language barriers in the travel industry: a better customer journey

If you operate in the customer service sector in the travel industry, you’ve most likely encountered a situation where you could not support the language of your customers. Whether your organisation books trips, provides hotel lodging, rents cars, is a global distribution provider or even an airline, proactively finding a solution for interpretation can prevent […]
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