Today, UK call centre managers hire bilingual agents to handle calls by non-English speaking customers or outsource it. But there is a better way: telephone interpreting can be implemented within days and provides quick access to many languages. It is also more cost effective: all you pay is a low per minute rate. Learn more.
This is a proven solution: we serve thousands of contact centres with their non-English speaking callers, including many of the largest organizations in travel, insurance, banking, and healthcare.
Connect to interpreters quickly in many languages. We offer interpretation services 24/7.
Check out the languages we support and watch how we qualify our interpreters.
Your English-speaking agents can speak many languages quickly. With a simple 3-way conference call and a short hold for the customer, a CyraCom interpreter is on demand via speed-dial. You can also call a non-English speaking customer by connecting with an interpreter before the call.
Anyone who has waited an hour for an interpreter to arrive can attest to the advantage of an on-call interpreter available on demand. Whether through CyraCom’s mobile App, a dual-handset phone, a web browser, or any phone that has a speakerphone, you need only wait seconds for an interpreter.
Enhance the experience of your non-English-speaking customers by translating your website and brochures into their languages.
Watch this video to experience how interpretation is provided in one of our contact centres.
London (UK), Berne (Switzerland), and several locations in the US (Arizona, California, Florida, New York, New Mexico, and Texas).
Are you an interpreter?
Many of our clients are global brands and leaders in their industry. We serve clients in over 100 sectors including some of the largest banks, insurers, health care providers, utilities, telecommunication providers, hotels, retailers, and travel organizations.
Over 3,000 customers use CyraCom’s language interpreter line to communicate with their non-English speaking customers.
Do you already use telephone interpretation? Check out why we should be the new language interpreter line for you.
Read some of the case studies about how our customers use telephone interpreting to provide multilingual customer service.
30 – Fortune 500 companies
2 of top 4 insurers
6 of top 10 banks